# Requesting for support

PLEASE DO NOT POST ANY CODE RELATED TO THE EXTENSION IN THE COMMENTS AREA OR FORUM, PLEASE USE OUR SUPPORT EMAIL opencart.reports@gmail.com FOR DIRECT HELP.

Things to note when asking for help.

Free support service is provided for unchanged OpenCart installations with the default theme. Resolving conflicts with other third party extensions/modules or any customization to the extension is a paid service with negotiable price.

#### Before requesting help

- Please make sure that the version of the extension is compatible with your OpenCart version.
- Please check the extension settings page for any error messages and try to fix them if they exist.
- If you are using a vQmod version of the extension, please check vqmod/logs folder for a "xxx.log" file. If the log file exists try to address the errors that are reported in it.

#### Requesting help

Please describe your problem in as much detail as possible. This will make problem solving much faster.

As a bare minimum please state the following information when contacting:

- The OpenCart version you are using.
- The extension name, version and type (regular or vQmod) you are having trouble with.
- Order ID for the extension purchase from your account in OpenCart extensions store.
- Please describe the installation process in a few details. If you copied some files, please state which files you copied to which location? Did you overwrite any files? If so, which ones? Did you manually edit any files? If so, which ones and what were the changes.
- If you got any error messages, please include the error messages in the email.
- In case the error message is generated by a vQmod cached file, please also attach that file to the email.
- If you have other third party extensions / modules / themes installed, please list them.

Any additional information that you can give about the problem is greatly appreciated and will speed up the solving of the issue.